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iPad Trouble Shooting Tips

General iPad Troubleshooting Tips

 

Keep your iPad clean

Remember that school iPads are intended for you to use them for school.

  • Delete any unnecessary apps (this includes games), photos, videos, documents, etc...
  • A general rule of thumb is to have at least 10 GB of free space left on your iPad.
    • Other sources say one to two GB.   Five GB should be fine if you cannot get to ten GB
  • Delete emails and other notifications that are not necessary.   Keep up with this on a daily basis.

https://ipadpilotnews.com/2020/01/storage-almost-full-heres-how-to-free-up-space-on-your-ipad/

 

Keep your iPad up to date

  • Go into the app store once in a while and press the account button.  Check for app updates.
  • Check for system updates, update!

https://support.apple.com/en-us/HT202180#manual

https://support.apple.com/en-us/HT204204

 

Make sure you are connected

  • Make sure you are connected to a network that has Internet access.
  • Do you need to restart a network device?
  • Is the Internet just down for a few minutes?
    • There may be some issues due to the number of people using the networks now.

https://support.apple.com/en-us/HT204051

 

Steps to Troubleshoot

If you have updated, cleaned up, and made sure your device has Internet access.

  1. Follow the messages.   Do you need a password reset? Do you think you have Internet access but the message says you do not?

Click here to request a USD443 Google password reset

  1. Check Privacy settings.  Does the app need access to the microphone, camera, something else?
     
  2. When was the last time your device had a good 15-minute nap?  Shut your iPad completely off for 15 minutes.  Do not even plug it in to charge.
  3. Perform a hard reset.

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

Charging/Power

Use a good power cord, the original Apple cable if possible. 

Cheap cords cause problems.